Terms and Conditions for Digital Products
These Terms and Conditions govern the sale of digital products by Sarah Gale Nutrition Limited, a company incorporated in Guernsey, Channel Islands, with registered office at Elysium, Damouettes Lane, St Peter Port, Guernsey, GY1 1ZT.
In these Terms, “we”, “us” and “our” mean Sarah Gale Nutrition Limited, and “you” and “your” mean the person purchasing or accessing our digital products.
If you have any questions, you can contact us at [email protected].
1. About these Terms
1.1 These Terms apply to the purchase and use of any digital products sold through our website or hosted platforms, including but not limited to guides, ebooks, downloadable resources, templates, recorded trainings, digital courses, memberships, workshops, and other digital content made available electronically (“Products”).
1.2 By purchasing a Product from us, you confirm that you have read and agree to these Terms.
1.3 If you do not agree to these Terms, you should not purchase or access our Products.
2. Eligibility
2.1 By placing an order, you confirm that:
- you are at least 18 years old; and
- you are legally capable of entering into a binding contract.
3. How the contract is formed
3.1 When you place an order, you are making an offer to purchase a Product from us.
3.2 A contract is formed when we accept your order and send you an email confirming access to the Product.
3.3 We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- the Product is unavailable;
- there is an obvious pricing or description error;
- we suspect fraud, misuse, or unauthorised payment; or
- we reasonably believe the order breaches these Terms.
If we cancel an order before access is provided, we will refund any sums paid.
4. Price and payment
4.1 The price of each Product is the price shown at checkout at the time you place your order.
4.2 All payments must be made in full at the time of purchase unless a payment plan is expressly offered.
4.3 Where a payment plan is offered, you agree to pay all instalments on the agreed dates.
4.4 If an instalment payment fails, we may suspend or remove access to the Product until payment is brought up to date.
4.5 If you have already received access to the Product, you remain responsible for completing all outstanding payments under the payment plan.
5. Delivery and access
5.1 Our Products are delivered digitally. Access is usually provided by email, download link, account login, or through a hosted platform such as Kajabi.
5.2 It is your responsibility to provide the correct email address at checkout.
5.3 If you do not receive access within a reasonable time after purchase, please contact us at [email protected].
5.4 We are not responsible for delays caused by incorrect contact details, spam filters, internet issues, platform outages, or circumstances outside our reasonable control, although we will take reasonable steps to help you access your purchase.
6. Cancellation and refunds
6.1 Where you purchase digital content online as a consumer, you may ordinarily have a legal right to cancel within 14 days of the contract being entered into.
6.2 However, by purchasing a Product and requesting immediate access, you expressly:
- consent to us supplying the digital content immediately; and
- acknowledge that you lose your right to cancel once supply of the digital content begins.
6.3 For that reason, once access to the digital Product has been provided, purchases are generally non-refundable, unless:
- we are required to provide a refund under applicable law; or
- we state otherwise on the sales page for a specific Product.
6.4 Nothing in these Terms affects any rights you may have if a Product is faulty, misdescribed, or not supplied with reasonable care and skill where applicable.
7. Licence and permitted use
7.1 When you purchase a Product, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use that Product for your own personal, non-commercial use only.
7.2 You must not:
- share, forward, distribute or resell the Product;
- copy, reproduce, republish or upload the Product except for your own personal use;
- make the Product available to any third party;
- use the Product for commercial training, teaching, licensing or resale purposes;
- remove any copyright, trade mark or proprietary notices; or
- reproduce or adapt the Product in a way that competes with our business or misuses our intellectual property.
7.3 If we reasonably believe you have breached this clause, we may suspend or terminate your access without refund and may take further legal action where appropriate.
8. Intellectual property
8.1 All intellectual property rights in our website, brand, content and Products belong to us or our licensors.
8.2 Purchasing a Product does not transfer ownership of any intellectual property rights to you.
8.3 You may print or download limited extracts of a Product for your own personal use only, provided that you do not remove any proprietary notices and do not share them with others.
9. Product updates and access period
9.1 Where a Product includes ongoing access, updated materials, or future revisions, this will be described on the relevant sales page.
9.2 If we describe a Product as including “lifetime access”, this means access for the lifetime of that Product and/or while it remains supported in our business. It does not mean your lifetime.
9.3 We may update, improve, replace, withdraw or discontinue Products or platform features from time to time. Where a Product has been discontinued, we will take reasonable steps to provide any access promised at the time of purchase, subject to platform availability and business continuity.
10. Educational content and health disclaimer
10.1 Our Products are provided for educational and informational purposes only.
10.2 The information contained within our Products is not intended to diagnose, treat, cure or prevent any disease, and does not constitute medical advice.
10.3 Our Products are not a substitute for individual medical advice, diagnosis, or treatment from a doctor or other suitably qualified healthcare professional.
10.4 You should always seek appropriate medical advice before making changes to your diet, supplements, or lifestyle, particularly if you have a medical condition, are pregnant or breastfeeding, or are taking medication.
10.5 You acknowledge that you are responsible for your own health decisions and any actions you take as a result of using our Products.
10.6 We do not guarantee any specific health, wellbeing, business or personal outcome from use of our Products.
10.7 Nothing in our Products creates a practitioner-client relationship unless you separately enter into a 1:1 services agreement with us.
10.8 Any costs associated with implementing recommendations (including supplements, testing, or third-party services) are your sole responsibility, and we are not liable for any such costs or related outcomes.
11. Your responsibilities
11.1 You are responsible for ensuring that our Products are suitable for your needs before purchase.
11.2 You are responsible for using your own judgment before acting on information in the Product.
11.3 You are responsible for ensuring that your device, software and internet connection are adequate to access the Product.
12. Acceptable use
12.1 You must not misuse our website, platforms or Products.
12.2 In particular, you must not:
- use them for any unlawful purpose;
- interfere with the operation or security of the website or platform;
- introduce viruses, malware, or harmful code;
- attempt to gain unauthorised access to accounts, systems or content; or
- use our Products in a way that infringes our rights or the rights of others.
13. Liability
13.1 Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded.
13.2 We do not exclude or restrict any rights you may have as a consumer under applicable law in relation to digital content or services.
13.3 Subject to clause 13.1, we are not liable for:
- indirect or consequential loss;
- loss of profits, revenue, business, opportunity, goodwill or anticipated savings; or
- loss of data, where such loss is not caused by our failure to exercise reasonable care and skill.
13.4 Subject to clause 13.1, our total liability to you arising out of or in connection with a Product shall not exceed the amount you paid for that Product.
14. Privacy and marketing
14.1 We process personal data in accordance with our Privacy Policy. (needs to be hyperlinked)
14.2 If you choose to opt in to receive marketing emails from us, you can unsubscribe at any time using the link in our emails.
14.3 Transactional emails relating to your purchase, account or access may still be sent where necessary.
15. Changes to these Terms
15.1 We may update these Terms from time to time.
15.2 The Terms in force at the time of your purchase will apply to that purchase unless a change is required by law.
16. General
16.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
16.2 If we delay in enforcing any right under these Terms, that does not mean we waive that right.
16.3 These Terms constitute the entire agreement between you and us in relation to the purchase of the Product.
17. Governing law and jurisdiction
17.1 These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of Guernsey.
17.2 The courts of Guernsey shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms.
